Montezuma County Social Services has an opening for a Part-time Dispatcher/Part-time Driver with Montezuma County Public Transportation.
JOB TITLE: MOCO Public Transportation Part-time Dispatcher/part-time Driver
REPORTS TO: Montezuma County Public Transportation Manager
DEPARTMENT: Montezuma County Department of Social Services
DIVISION: Transportation
FLSA Status: Full-time, 40 hours Non-Exempt
SALARY: $18.00/ hour plus Health, Dental, Vision, Life, EAP, HAS, Insurance, 10 paid
Holidays, Paid Annual and Sick Leave and a 401K match
SUMMARY: This position, the part-time Transportation Dispatcher/part-time Driver will be responsible for coordinating and scheduling daily transportation services to ensure safe, efficient, and timely rides for clients. This position serves as the central communication hub between drivers, clients, and program staff, managing trip requests, routing, and real-time adjustments throughout the day. The Dispatcher plays a critical role in supporting mobility, access to services, and overall program reliability and will provide on-demand transportation to residents of Montezuma County. This position will be able to drive a van or bus, in a safe manner, over a scheduled route to transport individuals to and from their desired locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties and responsibilities of the Dispatcher include but are not limited to the following:
- Receive, schedule, and coordinate transportation requests in accordance with program eligibility, policies, and funding requirements
- Create efficient daily and advanced trip schedules and routes based on rider needs, driver availability, vehicle capacity, and geographic considerations
- Serve as the primary point of contact for drivers, providing clear instructions, route information, and real-time support throughout the day
- Monitor vehicle locations and trip progress; respond to delays, emergencies, cancellations, or service disruptions as they arise
- Communicate professionally with clients, caregivers, partner agencies, and staff to confirm trips, provide updates, and resolve concerns
- Adjust schedules and routes as needed to accommodate same-day changes, no-shows, weather conditions, or operational issues
- Maintain accurate and timely records of trips, mileage, driver logs, client information, and service outcomes in transportation software systems
- Ensure compliance with applicable federal, state, county, and program requirements, including ADA guidelines and confidentiality standards
- Support safe operations by reporting incidents, documenting issues, and following established emergency and safety protocols
- Assist with onboarding and ongoing communication with drivers regarding procedures, expectations, and service standards
- Provide courteous, respectful customer service to riders, including seniors, individuals with disabilities, and vulnerable populations
- Coordinate with supervisors and program staff to identify service trends, operational challenges, and opportunities for improvement
- Protect client privacy and handle sensitive information in accordance with confidentiality and data protection policies
- Perform related duties as assigned to support overall transportation program operations
As a driver this position will:
- Get out of the vehicle and assist the client from the client’s door to the vehicle. From the vehicle to the door of the client’s destination, when necessary.
- Wear their seat belts at all times. Drivers are to assist clients with seat belts if needed, make sure all clients wear their seat belts until the vehicle comes to a complete stop.
- Will secure all mobile devices (scooters and wheelchairs) properly and will assist clients with the seat belt.
- Will keep the vehicles clean, inside and outside.
- Performs work in the operation of a vehicle to assure safe transportation of clients to and from various destinations and to assist clients on entry and exit from vehicles or doorway as necessary
- Demonstrates a positive attitude and using excellent customer service skills, establishes and maintains effective working relationships with drivers, other employees, officials, and all members of the general public
- Work involves personal contact with the aging and disabled population and requires the ability to relate to all clients effectively and with patience.
- Work requires a willingness to follow all county, state, and federal regulations and their policies and procedures
- Must maintain a variety of records in a concise and accurate manner
- Due to the vulnerable population being served, a CBI criminal background check is required
- Assist passengers in riding lift and in securing wheelchairs and other mobility devices
COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:
- Demonstrate a positive attitude and progressive actions through the display of professionalism, courtesy, and appropriate tact and discretion in all interactions with employees and with the public.
- Contributes to building a positive team spirit, supporting everyone’s efforts to succeed.
- Work independently, ability to use time wisely and efficiently, Ability to keep on schedule, takes directions.
- Perform office management, basic organization skills.
- Attention to detail to include accurate entry of data into transportation software, monitor details that impact safety, compliance and service quality, and follows procedures.
- Communicate effectively in both oral and written form. Maintain effective working relationships with staff, and the General Public.
- Interpersonal – Maintain confidentiality
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Knowledge of how to conduct a vehicle inspection and maintain log of vehicle related issues.
- Safety and Security – Observes safety and security procedures, safe operations of motor vehicles in all types of weather conditions.
QUALIFICATIONS:
- Valid Colorado Driver’s License required with an acceptable driving record for the past three years
- Defensive driving and passenger assistance training is preferred but may be obtained through county training after entry into employment
- CPR and First Aid certification preferred, but may be obtained through county training after entry into employment
- Must pass a Pre-employment UA. Must be in the Drug and alcohol random drug testing pool per FTA rules and regulations. Due to the vulnerable population served, the Older American’s Act grant requires a CBI criminal background check and kept on site in a locked file or locked drawer
EDUCATION/EXPERIENCE:
- Must have at least 5 years of driving experience and have a clean driving record.
- High school diploma or its equivalent
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LANGUAGE ABILITY:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine accident/incident reports and correspondence.
MATH ABILITY:
- Ability to calculate figures and time sheets correctly.
REASONING ABILITY:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving the behavior of clients in your vehicle.
COMPUTER SKILLS: To perform this job successfully, an individual should have: knowledge of Microsoft Word, Publisher, Windows, Excel, Power Point, etc., writing clear and concise correspondence, basic bookkeeping, collecting and reporting of statistical data, operating basic office equipment, interviewing and listening techniques, performing complex or difficult office support work, organizing, prioritizing and coordination of work activities, using initiative and sound independent judgment within established guidelines.
WORK ENVIRONMENT: The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job the employee will be exposed to outdoor weather conditions. They will be expected to drive in adverse weather conditions. The work environment can be demanding.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to drive and transport clients, causing them to be exposed to the cold outdoor weather, will be required to lift up to 25 pounds to assist clients with their bags, get in and out of vehicles to assist clients to and from the vehicle, push manual wheelchairs, bend down to secure wheelchairs to vehicles. Employee will assist and or fill in for the Manager, must have good phone communications and skills. Employee must be able to sit for long periods of time looking at a computer screen and using a keyboard, standing; walk; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The noise level in the work environment may be noisy. Employee must be able to work in a noisy, busy environment. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Applications are available online at www.montezumacounty.org or from Montezuma County Department of Social Services. Please return applications to MCDSS, 109 W Main Room 170, Cortez, CO or by dropping them in the MCDSS Drop Box. Open until filled. Questions, please call 970-564-4138. AA/EOE
