Jobs: Montezuma County Department of Social Services Customer Services Specialist

Montezuma County Social Services – Job Opening

Customer Services Specialist

Reports To: Eligibility Supervisor
FLSA Status: Full-time, non-exempt
Department: Social Services
Salary: $19.55/hour plus Health, Dental, Vision, Life, EAP, HSA Insurance, 10 paid Holidays, Paid Annual and Sick Leave, and a 401K match.

Summary

The Customer Services Specialist is responsible for maintaining administrative and personnel services in order to meet legislative requirements
and support local government operations. This position requires a pleasant disposition, ability to multitask, and work with a wide variety of
diverse community members. Knowledge of community resources is a key competency.

Essential Job Duties and Responsibilities

(The following statements are illustrative of the essential functions of the job and do not include other assigned duties)

• Greet and welcome guests as soon as they enter the building
• Pleasant, professional telephone manners and the ability to manage a multi-line phone system
• Answer, screen and route phone calls to the appropriate staff
• Coordinate and schedule/re-schedule appointments with eligibility staff; update calendar and appointment book
• Direct visitors to the appropriate person and office
• Maintain record of paperwork dropped off including drop box, mail, email, and PEAK
• Must regard work as confidential and comply with all HIPAA regulations
• Ensure reception area is tidy and presentable with necessary stationery and materials
• Provide basic and accurate information in-person and via phone
• Receive, sort, and distribute daily mail/deliveries in a timely manner
• Maintain office security by following safety procedures and controlling access via the reception desk
• Develop and maintain effective working relationships with internal and external customers
• Manage, organize, and update relevant data using database applications
• Operate standard office machines including computers, software, phone, fax, calculator, shredder, scanner, and copier
• Working knowledge of Windows-based applications including MS Word, Excel, Outlook, and Internet access
• Issue EBT Cards to clients following internal process
• Keep and maintain detailed logs mandated by State and Federal requirements
• Interact professionally with staff, clients, and outside agencies
• Willingness to work with a diverse client population
• Act with integrity, honesty, transparency, and respect
• Acquire job skills and learn county policies and procedures

Education

Graduation from High School or GED Equivalent

Experience

One-year full-time responsible work experience

Special Requirements

Valid Colorado Driver’s License and satisfactory driving record. Must pass background check, drug screen, and motor vehicle record check.

Required Knowledge, Skills and Abilities

• Correct English usage, including spelling, grammar, punctuation, and vocabulary
• Identifies and resolves problems in a timely manner
• Works well in group problem-solving situations
• Responds promptly to customer needs
• Focuses on solving conflict; maintains confidentiality
• Contributes to positive team spirit
• Writes clearly and informatively; presents numerical data effectively
• Looks for ways to improve and promote quality
• Completes administrative tasks correctly and on time
• Uses time efficiently
• Observes safety and security procedures
• Communicates effectively with DSS eligibility staff, citizens, and other departments

Office Technology / Computer Skills

Must be able to effectively use modern office technology and equipment including computers, calculators, telephones, and copiers with scanning
and faxing capabilities. Must have extensive experience in word processing, database manipulation, and email with high accuracy. Must be able
to learn software and programs related to the position and the County.

Physical Demands

Must be able to talk and hear; sit and stand for long periods; use hands and fingers; reach with arms; walk; climb; balance; twist; stoop; kneel;
crouch; crawl. Must respond to customer needs and perform tasks requiring hand-eye coordination. Must frequently lift/move up to 25 pounds.
Requires close, distance, color, peripheral vision, depth perception, and ability to adjust focus. Must be able to work extended shifts, attend
training, and handle stressful situations.

Work Environment

Professional office environment with standard office equipment. Must tolerate and be productive in quiet to moderate noise levels. Exposure to
computer screens.

Application Instructions

Applications are available from Montezuma County Department of Social Services between 8:00am–5:00pm or online at
https://montezumacounty.gov.

Please return applications to MCDSS, 109 W Main, Room 170, Cortez, CO.
Deadline: Friday, August 7, 2026
Questions: Call 970-564-4138
EOE