ADA Assistance for Programs and Activities

Require an auxiliary aid or service for effective communication?

Anyone who requires an auxiliary aid or service for effective communication may ask for a modification of policies or procedures to participate in a program, service, or activity of Montezuma County.

Montezuma County will not place a surcharge to cover the cost of providing auxiliary aids/services or reasonable modifications of policy on a particular individual with a disability or any group of individuals with disabilities.

• For example, retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs
• Contact the Facilities Director

Facilities Director

Contact information for assistance, grievance, or complaints

Contact the office of the Facilities Director at Montezuma County Facilities and Park as soon as possible, but no later than 48 hours before the scheduled event.

Phone: (970) 564-2778

Email: [email protected]

Mail:

• 1680 N Dolores Rd, Cortez, CO 81321

Grievance procedure

Citizen Grievance Procedure process

• This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”).
• It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Montezuma County.
• The County’s Personnel Policy governs employment-related complaints of disability discrimination.
• All complaints must be in writing and contain information about the alleged discrimination.
• The complaint shall include the name, address, phone number of complainant and location, date, and description of the problem.
• Upon request, alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities.
• The complaint should be submitted by the grievant or their designee as soon as possible but no later than 60 calendar days after the alleged violation to the Facilities Director and ADA Coordinator.

Facilities Director and ADA Compliance Officer Grievance Procedure

• Within 15 calendar days after receipt of the complaint, the Facilities Director or designee will meet with the complainant to discuss the complaint and possible resolutions.
• Within 15 calendar days of the meeting, the Facilities Director or designee will respond in writing and, where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.
• The response will explain the position of Montezuma County and offer options for substantive resolution of the complaint.
• If the response does not satisfactorily resolve the issue, the complainant or designee may appeal the decision to the County Administrator within 15 calendar days after receipt of the response.

County Administrator Grievance Procedure

• Within 15 calendar days after receipt of the appeal, the County Administrator or designee will meet with the complainant to discuss the complaint and possible resolutions.
• Within 15 calendar days after the meeting, the County Administrator or designee will respond in writing and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
• All written complaints, appeals, and responses will be retained by Montezuma County for at least three years.

County Administrator Contact Information

Phone: (970) 565-8317

FAX: (970) 565-3420

Email: [email protected]

Mail:

• Montezuma County Administration
  109 West Main Street, Room 260
  Cortez, CO 81321

Complaints

Direct complaints that a program, service, or activity of Montezuma County is not accessible to persons with disabilities should be made to the Facilities Director in accordance with Montezuma County’s ADA Grievance Policy.